FAQ: Frequently Asked Questions 😄

1. How do you deliver your orders?

All orders are sent via Royal Mail 2nd Class and are usually processed and dispatched within 1–2 business days. 📮

Once dispatched, UK orders usually arrive within 2–3 working days.

International orders typically take around 5–7 working days, although delivery times can vary depending on the destination.

Occasional postal delays can happen, particularly during busy periods. If your order is taking longer than expected, please get in touch and I’ll be happy to help.

2. Are your cards ethically sourced?

Yes! 🌿 My cards are made using ethically sourced materials, because creating something lovely shouldn’t come at the planet’s expense.

I’m always mindful of the materials I use and aim to make thoughtful choices wherever possible.

3. Do your cards come with an envelope?

Absolutely. 💌 Every card comes with a matching envelope, so it’s ready to write, seal and send—or give to someone special in person.

Because a card without an envelope just feels a little incomplete.

4. Do you use plastic packaging?

Some of my cards may be packaged using plastic for protection during storage or delivery.

However, if you would prefer eco-friendly packaging, simply leave a note with your order and I’ll be happy to accommodate your request wherever possible. 🌱

5. Can I return a card after I’ve written in it?

Unfortunately, I’m unable to accept returns for cards that have already been written in, personalised or used.

If your card is unused and you would like to discuss a return, please get in touch.

And, of course, if there’s something wrong with your order, please contact me so I can help put things right. 💕

6. What if there’s a typo or mistake on my card?

If I’ve made a mistake or a typo has found its way onto your card, please get in touch. I’ll be happy to arrange an appropriate replacement or refund.

I take care when creating every order, but occasionally little mistakes sneak through—and if they do, I’ll do my best to make things right. ✨

7. Do you take custom orders?

Yes! 🎨 I love bringing personal ideas to life.

If you have a particular design, occasion, message or idea in mind, send me a message and we can discuss what you’re looking for.

Whether it’s heartfelt, funny or wonderfully specific, I’d love to hear your idea.

8. Why don’t you use glitter on your cards?

As lovely as glitter can look, it has a habit of sticking around everywhere. ✨

I prefer to keep my designs clean and thoughtful while being mindful of the materials I use, so you won’t find traditional glitter on my cards.

They can still sparkle with personality, though. 😉

9. How do refunds work?

Once an approved return has arrived back with me, your refund will usually be processed within 1–3 business days.

Your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take up to 10 business days for the funds to appear in your account.

If you have any questions about a refund, please feel free to contact me. 💌

10. What’s the best way to make someone smile?

A thoughtful card arriving when they least expect it is a pretty good place to start. 😊💌

Bonus points if it makes them laugh.

11. Are all your cards hand-drawn?

My cards are created using a variety of creative techniques.

Some designs are completely hand-drawn, while others use digital illustration or vector artwork. I may also use AI-assisted tools during the concept and creative process, with the resulting work then personally edited, adapted and refined by me.

Whatever technique I use, care and creativity go into developing each finished design so that it feels distinctive and true to my style. ✨

12. How long will my order take to arrive?

After dispatch, UK orders usually arrive within 2–3 working days via Royal Mail.

For international orders, delivery typically takes around 5–7 working days.

These times are estimates rather than guarantees, and delays can occasionally happen once an order enters the postal system.

If your order hasn't arrived within the expected timeframe, please contact me and I’ll be happy to help. 📮

13. What if my order is lost or damaged during delivery?

If your order arrives damaged or appears to have been lost in transit, please get in touch as soon as possible. 💕

I’ll be happy to look into the issue and find the most appropriate solution. Depending on the circumstances, a replacement or refund may be offered.

I want you to be happy with your order, so please don’t hesitate to contact me if something hasn’t arrived as it should.

14. Can I send a card directly to the recipient?

Absolutely! 🎁💌

If your card is going directly to someone special, simply leave a note with your order to let me know.

I’ll prepare it using special gift packaging so that it arrives looking like a lovely surprise rather than a standard order.

If you’d like a message included inside the card, you can also provide the wording when placing your order where this option is available.

15. Can I change or cancel my order?

Yes, provided your order hasn't already been dispatched.

If you need to change or cancel something, please contact me as soon as possible. If your order hasn’t been shipped yet, I’ll do my best to accommodate your request.

Once an order has been dispatched, unfortunately I can no longer change or cancel it—it’s officially on its way to you! 📮✨